Game
Project: Cellular Contract Experts
As cellular contract experts, our dedicated staff are committed to empowering Game consumers with the ability to purchase contracts, prepaid, and cellular devices, leveraging our unique expertise in the field. We provide a seamless and informed shopping experience, ensuring consumers have access to the latest technology and services.
Approach:
- We ensure our staff are well-versed in the latest cellular products and services, providing comprehensive training programs to keep them updated.
- Our team engages directly with customers, offering personalised assistance and recommendations to meet their needs.
- We offer in-store technical support to assist customers with device setup, troubleshooting, and other technical queries.
- We organise in-store promotions to highlight new products and special offers, driving sales and enhancing customer satisfaction.
Makro
Project: In-Store Technical Assistance
Our dedicated team provides Makro consumers with technical assistance in-store, ensuring they have the support they need to make informed purchasing decisions. We focus on delivering a superior customer experience through expert guidance and technical support.
Approach:
- We deploy knowledgeable and skilled staff to assist customers with their technical queries and product-related concerns.
- Our team conducts product demonstrations to showcase the features and benefits of various tech products, helping customers make informed choices.
- We offer ongoing customer support, assisting with product setup, troubleshooting, and after-sales service.
- We provide continuous training for our staff to ensure they remain updated on the latest technological advancements and product offerings.
Impact:
Our technical assistance services have significantly improved customer satisfaction and loyalty at Makro, leading to increased sales and a positive shopping experience for customers.
Betway
Project: Spaza Shop Network
- 100+ agents dedicated to signing up spazas to sell Betway Bucks and branding spaza shops.
- Building a database of informal spaza shops targeting all regions except WC.
- Signing up spaza shops to sell Betway products and drive awareness around Betway products.
- Identifying opportunities within the informal market to drive promotional activities around Betway products.
- Monitoring sales performance by spaza shop and rewarding accordingly.
- Identifying competitor activity within these markets and offering recommendations to improve current service offerings to drive sales.
Roles & Responsibilities:
- Build a database of informal traders.
- Implementation of campaign POS
- Training
- Sales & Promotions
- Escalate Red Flags
- Identify Promotional Activities & Execute
- Warehousing & Distribution of POS
- Destruction of old POS
- Drive Sales
PG Glass
Project: Repair Centre Design
We provide shop fitting and design services for PG Glass repair centres, ensuring a professional and efficient setup for their service locations. We aim to create functional and visually appealing spaces that enhance the customer experience.
Approach:
- Collaborating with PG Glass to understand their specific needs and preferences for repair centre design.
- Planning and optimising the layout to ensure maximum functionality and ease of movement within the repair centre.
- Designing and installing custom fittings that align with PG Glass’s brand identity and operational requirements.
- Ensuring all installations meet the highest quality and durability standards.
Impact:
Our design services have improved the operational efficiency and customer satisfaction at PG Glass repair centres, contributing to their overall business success.
Standard Bank (Formal)
Project: Branch Merchandising
We provide merchandising services, create planograms for their bank branches, and apply new and installed POS material across South Africa.
Approach:
- Creating detailed planograms to ensure optimal product placement and visibility within bank branches.
- Applying and installing new POS materials to enhance the visual appeal and marketing effectiveness within branches.
- Providing continuous support to ensure the POS materials remain current and effective.
Impact:
Our merchandising services have enhanced Standard Bank branches’ visual appeal and customer engagement, leading to a more inviting and informative banking experience.
Incredible Connection
Project: Store Support
We provide comprehensive support to Incredible Connection stores, ensuring they receive the necessary training, reporting, and issue resolution to drive sales and customer satisfaction.
Approach:
- Conduct weekly calls with all stores to discuss performance and address concerns.
- Sending weekly reports to the client, highlighting key insights and areas for improvement.
- Training store staff on new products to ensure they can effectively assist customers and drive sales.
- Address all red flags immediately with the client and ensure resolutions are actioned and followed up promptly.
Impact:
Our support services have improved the overall performance and customer satisfaction at Incredible Connection stores, leading to higher sales and a better customer shopping experience.
Standard Bank (Informal)
Project: Market Dominance
We aim to create and maintain Standard Bank dominance in the informal market by increasing visibility and awareness through various Point of Sale/branding opportunities.
Approach:
- Enhancing visibility and awareness of Standard Bank through strategic POS placements and branding opportunities.
- Driving sales by entrenching the Bank into communities, building brand love, and banking the unbanked.
- Identifying key hotspots to promote Standard Bank products through targeted promotional activities.
- Working closely with regional teams to ensure effective execution and sales performance.
Impact:
Our efforts have increased Standard Bank’s visibility and sales in the informal market, contributing to their growth and customer acquisition.
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